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Skills Certificate in CRM Applications


4 Months Part Time Instructor-led Live & Mentor-led Blended Learning



Gain Microsoft Dynamics CRM Skills

What do I Get?

Acquire CRM Marketing Skills

Learn CRM applications to marketing process of the organization.

Acquire CRM-Customer & Field Service Skills

Learn CRM applications to the customer and field service process of the organization.

Mentor-Led Blended Learning Delivery

We deliver blended learning through a combination of self-paced e-learning, instructor-led flipped classes and personalized mentoring with industry practitioners to greatly increase your efficiency and effectiveness in acquiring knowledge and skills.

Audience and Certificates

Target Audience

  • A Level candidates who would like to attain digital skills and switch their career in IT line.
  • Any individuals who would like to attain digital skills with relevant work experience

Prerequisite

English Proficiency: Proficient in reading and writing 

Academic Qualification: Minimum 1 credit in GCE A level or its equivalent   

*Matured candidates with relevant work experience (candidates will be selected on case-to-case basis) 

Graduation Requirements

  • Minimum attendance of 75% for all Sessions in each of the modules of the course
  • Should achieve a minimum pass grade in the summative assessment of each module

Certificate(s)

  • EduCLaaS Skill Certificate in Microsoft Customer Relationship Management

    Willing candidates can appear for Microsoft Certificates: Dynamics 365 Fundamentals (CRM)–MB-910, Dynamics 365 Marketing Functional Consultant Associate-MB-220, Dynamics 365 Customer Service Functional Consultant Associate–MB-230 and Dynamics 365 Field Service Functional Consultant Associate–MB-240

Blended Learning Journey

(240.5 Hours)

E-Learning

45

Flipped Class/Mentoring

90

Projects / Assignments

105

Assessment

0.5

Modules

Customer Relationship Management – Fundamentals

Learn the concepts of Customer Relationship Management – Fundamentals

Session Plan

More Details

Customer Relationship Management – Marketing

Learn the concepts of Customer Relationship Management – Marketing

Session Plan

More Details

Customer Relationship Management – Customer & Field Service

Learn the concepts of Customer Relationship Management – Customer & Field Service

Session Plan

More Details

Customer Relationship Management – Capstone Project

Learn the concepts of Customer Relationship Management – Capstone Project

Session Plan

More Details

Pricing and Funding

USD 2000.00

Fee Description

Detailed Breakdown

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